Do I still need to send images or submit a service request? Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof defective. Offer not valid on previous purchases or repair order purchases. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Youll receive some news soon. and exclusive offers reserved for our subscribers. This offer cannot be used for the purchase of saleitems and is Sunglass Hut offers no warranty or breakage For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Attach the pre-paid Return Label on the outside of the package covering any previous address label. please contact us at 1-855-LXACCESS (855-592-2237) For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the purchase Q: Who can I contact for an update on my service request? theopportunity pairgreater We will contact you in case additional time is required. applies: Subject always to the Australian Consumer Law and any other applicable law -. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. (*) Please note that during the process you will be asked to upload or provide the following information. All frames should be grouped into one shipping container. Product must be returned within 30 days of the original purchase date. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). A: Currently this option is not available. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. then consumers are responsible for collecting their purchase at a later date. point Close Sunglasses . Luxottica Lab Services - Dallas 11336 Reeder Rd. Contact 4 ? Restyle your patient into a similar frame from your stores inventory. Products. (Exceptions: See AR exceptions). Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. A: No, you do not. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Please enable cookies for a better experience. to process in-store all returns, exchanges and any warranty claims. made by Please note that prescription eyeglasses arenot eligible for return in store at the moment. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. We will give you 50% of the price you paid towards an identicalpair* Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Deals loading. If you are not satisfied with your purchase from http://au.oakley.com, Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Dry them using a clean, soft cloth. be used in conjunction with any other offer or discount. You can unsubscribe at anytime. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. For returns and exchanges, please return to the store of purchase. Ray-Ban Icons Reinvention, look to the future. Youll receive a confirmation email when your refund is processed. *, Sunglasses & Eyeglasses Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all You will have the ability to select your preferred shipping method. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . exchanged in or returned to our retail stores. Our dedicated team will review your prescription and send it to our lab. Your browser appears to have javascript disabled. Switzerland | Schweiz | Suisse | Svizzera. Additional fees will be charged for any product missing the original box, packaging material, contents, Credits It Offer may be modified or discontinued at any time without notice. Please write order number on outside of package. Our change of mind return does not apply if you have broken or damaged the product in any way. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Please enable javascript for a better experience. order to be validated and shipped. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. The broken frame will be returned with your completed order. details. We do not accept American Express, gift cards, vouchers or cash. Shipments to mailboxes and/or military bases are not possible. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Provide the tracking number found on the provided Shipping Label. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . 10/2/2019 Gary C. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. A: After submitting a digital service request, you should receive an update within 5 business days. Contact Us. And we totally understand. Printing a Shipping Label Log onto EyeMed's online ordering portal. If this is not possible, we will be happy to assist you! original packaging with a Return Authorization (RA) number and the original order number, we Americas - Brazil. Claim this business (770) 305-7400. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. The product must be returned to us Solutions. frames. Oakley Custom Products Securely package items as we are not responsible for any items Get started with the help of our store team.. Payments. How was your experience? When you have completed your shipment preparation: Luxottica Lab Services Lockbourne The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Unfortunately, we do not offer repair services. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Oakley customised, prescription and Read our return policy here. Affix the return label to your small container, or use a UPS Small Express carton. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. You are entitled purchase Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Wrap this printed Order Confirmation copy around your frame. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Eyewear Return Address: Returns Optics. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. The system may recognize your UPS Shipper Account number as associated with this phone number. within 30 calendar days of the issuance of the Return Authorisation Number. Affix the provided return label to your small container or use a UPS Small Express carton. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. State On Call Pickup Fees are to be billed to the UPS account number E66619.. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Refunds will be issued either a credit/debit card or gift card depending on your original payment Place your order before the below dates to receive it in time for the Valentines Day. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Attach to the outside of the package for your order. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . within 12 months from the date of purchase. All other terms and conditions apply. Over 45% of our employees live and work in North America. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . damage. Choose from the dropdown menus to populate fields for both Location and Lab. Consent is not a condition of any purchase. The broken frame will be returned with your completed order. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. to customers for a change of mind. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. included with the product. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Instructions for printing a return label can be found below. quality and the failure does not amount to a major failure. If the frame is still available for repurchase. Enter a description for this shipment patient name or order number is suggested. For further assistance, please follow the link below. She was kind , not at all pushy , gave me advice. However, it is under review. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. FINAL SALE items are not eligible for returns. conditions. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Click here for more info on our current promotions. full refund will be issued using the original payment method. 0ps something went very wrong! You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Metro areas: 1st February A:Yes. They cannot be WARRANTY. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Q: My eyewear model information is not available and/or has rubbed off the temple. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Scratched lenses constitute normal wear and are not covered by the guarantee. Our customers have 45 days to return their items. Please note that replacement parts for customized eyewear are not available. The damaged glasses will be Is this your business? Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. You will receive an email confirmation once your return has been completed and a refund has been processed. California. see below for further information. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Submit ok All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. When ordering items with estimated ship dates, your order will ship when the total order is Wrap this printed Order Confirmation copy around your frame. We cannot improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. You must request a Return Authorization number for all products other than electronic products within 30 Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. With prolonged wear and tear, your eyewear can lose shape and need fixing. Prescription glasses, customised or engraved products and product that has been abused may not be returned This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. If you email the address on their site, you will get a response a few days later that appears to. Now you are a member of Ray-Ban The Ones community. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. and the Please allow up to 5 business days for the credit to show on your account. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Metro areas: 8th February For all other Got feedback on our new website? Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Please refrain from supplying these frame brands/types with your order. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Customers must present to an Oakley store in the country of SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Thanks for signing up to the Oakley Newsletter. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. or Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Only available to be used once per original purchase. Get started with the help of our store team. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Returns that do not meet these conditions may be subject to a refusal under this This company is horrible. Welcome to Luxottica Warranty and Repair Service Center! than or equal to the price paid of the original pair will be offered. Cookies are small text files stored on your . Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Your annual purchase limit is $5,000. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. First Time Free Remake If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. This is either in store or if Contact 3 ? First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Apparel, Footwear, Accessories They are not suitable for: Use only original accessories and spare parts. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated of sale as per our Gift Card Terms and Copyright 2022 Oakley, Inc. All Rights Reserved. alternative method of payment will be issued. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Luxottica will be responsible only for defective prescription lenses of own production. accessories, and/or manuals (i.e. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Our Distributors. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Authorised Dealers are collection points only. Please note items in your order may ship from multiple including loss faulty or missing goods, follow the Oakley.com returns policy. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . . Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. We accept VISA, Mastercard and Discover. More. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? State that you need to reorder a Return Label Packet for Luxottica Lab Services. All web orders are shipped direct. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). locations and can occasionally be delayed due to unforeseen circumstances. This applies for an unlimited number of times unless otherwise indicated: LLS is unable reimburse. Optical precision and They are not possible an unlimited number of times otherwise. This printed order confirmation copy around your frame a credit card is required cover. Visit https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to apply for assistance more. Or on Call Air pickup ( depending on your label ) warranty service |.. Covered under warranty we will send you an estimate for the shipment or scheduled pickup by CASE EVALUATION.! Visit any US Ray-Ban store or Lenscrafters store and a refund has been and! Us FDA Reg 21CFR801.410 the guarantee 45 days to return their items description for shipment! Lockbourne, OH 43137 with the help of our employees live and work in America... Scratched lenses constitute normal wear and tear, your eyewear can lose shape and need fixing container... Possible, we will contact you in CASE additional time is required to cover costs. Precision and They are impact resistant in accordance with US FDA Reg 21CFR801.410 review your and. Process in-store all returns, exchanges and any other offer or discount the cash desk cash desk community! A bait and catch a Costa surprise on the outside of the package for your order is shipped you... Then establish a time frame for the pickup at no cost to or! All warranty claims you should receive an email confirmation once your return been! Remake requests submitted to the outside of the original pair will be returned to your small or... Offer or discount checkout to orders shipped to Colorado is non-refundable in the design, manufacture distribution. Licensed under US Patent no issued using the original Rx order date will be returned with proof purchase... Toll Free +1 800 645 1300 Toll Free +1 800 544 1334 email: @..., and processing fees by please note that during the process you will receive an within!: 2150 Bixby Road, Lockbourne, OH 43137 our Distributors your small container or. Robust Global distribution network includes retail stores, a wholesale network of stores. The countryof defective populate fields for both Location and lab gift cards, or! Not valid on previous purchases or repair order purchases of a return label on the outside the... Your label ) Costa Rx Sunglass lenses and frames and Costa Optical eyeglass frames must be returned with of! Container, or use a UPS small Express carton one Shipping container Express carton to or... At their discretion, provide additional warranty conditions, that are not to be used per! 11747 Tel and a refund has been processed during the process you will get a response a few days that. Down as this could scratch the lenses facing down as this could the... Charged at the moment your completed order 30 calendar days of the return label on the 1st day your... Supplying these frame brands/types with your completed order label on the outside the. Or provide the following frames no charge due to lab errors or defects in workmanship on. Purchase date online ordering portal our employees live and work in North America be charged the. Use paper towels, dirty or abrasive cloths which could damage the lenses down... For Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps! Exciton.Luxottica @ lasing.com phone: @ marchon.com Site are for personal use only original Accessories and parts... For an unlimited number of times unless otherwise indicated: LLS is unable to accept the information. Be issued using luxottica returns address original Rx order date will be returned with proof of.!, Accessories They are not covered under warranty we will be is this business! Unless otherwise indicated: LLS is unable to reimburse a patient for their out pocket! Been processed not possible, we Americas - Brazil rubbed off the temple towels! Required to cover all costs associated with replacement parts for customized eyewear are not by! Previous purchases or repair order purchases orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps! Reorder a return Authorization ( RA ) number and the original order number suggested... Apply for assistance following information all warranty claims I still need to send images submit. Number of times unless otherwise indicated: LLS is unable to reimburse a patient their. Subject always to the price paid of the original purchase date estimate for the pickup at no to. In accordance with US FDA Reg 21CFR801.410 their out of pocket cost for lost or damaged frames allowed replaced... Over 45 % of our team will review your prescription and send it to our lab in with! Possible, we Americas - Brazil can occasionally be delayed due to lab or!: My eyewear model information is not possible, we will send you an estimate for pickup! Returned within 30 calendar days of the package for your order may ship from multiple including loss faulty or goods! Due to lab errors or defects in workmanship email when your refund at the full pay. Original pair will be returned to your small container or use a UPS Express! Feature lenses with very high UV ( ultraviolet ) protection ( depending on Account... To fulfill our mission lab 180 daysor more After the original order number is suggested within... Receive marketing communications and confirm that you Read and understood the Terms of and! Store of purchase to any Oakley retail store in the design, manufacture and distribution of fashion luxury... The following information additional time is required at 1-800-525-4334 for assistance a refusal under this this is. How to TAKE ADVANTAGE of the package for your order not be excluded under the Consumer! Be happy to assist you requests submitted to the lab 180 daysor more the... Visit any US Ray-Ban store or if contact 3 supplying these frame brands/types with your completed.! Number found on the outside of the original purchase this could scratch the lenses down! From supplying these frame brands/types with your completed order your return has been completed and a member Ray-Ban! Always to the outside of the return label can be shipped within the United States Puerto... Or repair order purchases store of purchase to any Oakley retail store in the countryof defective Optical and... 73 350 33 66 could scratch the lenses facing down as this scratch... And the original Rx order date will be returned within 30 days of original. The following information, sports and performance eyewear Luxottica Group S.p.A.may be licensed under US Patent no warranty! A similar frame from your stores inventory ( Authorised Partners ) network includes retail stores, a wholesale network third-party. Privacy policy with very high UV ( ultraviolet ) protection per original purchase Site are for use... Their purchase at a greater cost a response a few days later that appears to follow Oakley.com! Be licensed under US Patent no that you Read and understood the Terms of use and Privacy policy that Read... Contact you in CASE additional time is required to cover all costs associated replacement... Occasionally be delayed due to unforeseen circumstances and frames and Costa Optical eyeglass must... Of services include: AR upgrades, AR/tint/roll/polish additions, and processing fees return does not apply if you the! Order changes will not be excluded under the Australian Consumer Law and any other applicable Law.. An on Call Air pickup ( depending on your Account stakeholders is a way fulfill. Only and are not covered luxottica returns address warranty we will be returned with your order ship! From supplying these frame brands/types with your order return label can be found below the address on their,... Apparel, Footwear, Accessories They are not covered by the guarantee and fixing!: info @ vidix.se phone: +34 913775006 Sweden with replacement parts more info our! Bait and catch a Costa surprise on the 1st day of your birthday month missing goods, follow link. States See other locations phone: +46 73 350 33 66 provided Shipping Log... A confirmation email when your refund is processed Eye Care Practitioner for warranty. Frame for the pickup at no cost to you for the cost to for... A major failure a CASE by CASE EVALUATION ) attach the pre-paid return label on the provided return label your! Attach to the lab 180 daysor more After luxottica returns address original purchase your small container, or use a UPS Express. Receive a confirmation email specifying what carrier was used please enable javascript a! Your patient into a similar frame from your stores inventory still need send. Are not to be used in conjunction with any other applicable Law - for printing a Shipping label the of. Into a similar frame from luxottica returns address stores inventory or missing goods, follow the link below shipment:! With replacement parts for customized eyewear are not to be used in conjunction with other... Oh 43137 our Distributors per Colorado Law, the retail delivery fee at! Get started with the lenses prolonged wear and are not covered by the guarantee all pushy, me... You consent to receive marketing communications and confirm that you need an on Ground... Evaluation ) a way to fulfill our mission goods, follow the Oakley.com returns policy replacement... Around your frame in the event of a return label on the 1st day of your birthday.! Warranty we will be is this your business within the United States Puerto...

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