Pricing, California If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Small Claims Court or Arbitration. Internet Service Provider (ISP). We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. o realizar pagos por nuestros servicios. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Securus Technologies is a U.S.-based communication provider for incarcerated persons. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Your refund should be available for collection within two business days after Securus receives your "request for refund". We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. 2. To be eligible for text notifications, you must be enrolled in Securus Online. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. To collect your money: 1. . Note that Western Union may apply a fee reducing the totalrefundamount. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Where is my account balance located online? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. These charges, and whats included, are subject to change from time to time. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. My Securus Video Connect session was dropped/interrupted while I was visiting. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. What happens if I stop paying for the tablet? any errors in our website or Products will be corrected. Your use of our Products may require you to provide certain information to register with us. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Esto es completamente opcional y para su comodidad en el uso de los servicios our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). PLEASE READ IT CAREFULLY. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. How can an Incarcerated Individual get a refund from an Securus Debit Account? Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. That Limited Warranty is described below. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Should I fund anAdvanceConnect account or a SecurusDebit account? What can I do to prevent calls from being blocked? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. What if I move and /or my address changes? This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Just like our previous call platform, we provide you with a . There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). What can I do? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. We help family and friends of incarcerated individuals. No refunds of unused balances will be issued after the expiration date. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). In those cases, neither we nor the correctional facility will be responsible to you. Ways to Contact Securus. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Read 2 more reviews about Securus Contact Systems. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. The Fee may vary by facility. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. For Help text the word HELP to 77929. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. cada transaccin. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Message and data rates may apply. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. All Tablet sales are nonrefundable. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals We offer you a range of communications and payments products and services. Alabama unclaimed property will be remitted to the state after one year. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com Al hacer clic a continuacin, usted certifica que esta es su tarjeta de 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. Your Customer Agreement also means you agree to receive periodic email communications from us. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs How do Idetermine what type of account to make a payment on? Can the incarcerated loved one initiate a message? How Arbitration Works. We love to hear the amazing feedback! If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. How do I get setup for eMessaging using the Securus Android app? Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. We take safeguarding your personal information seriously. How do I cancel or end a subscription for a Secureview Tablet? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Learn more about signing up for inmate calls using our inmate calling guide. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. We strive to provide the best customer service for you and your business. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. est sujeto a cambios. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Therefore, Securus will only issue credit for Securus Video . The Contact Center is open seven days a week 24 hours per day. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. These products and services are offered through our websites and other means. Video Connectsessions are pre-paid and non-refundable. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. 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