Major flaw in workmanship, assembly and manufacturing. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. They are simply sitting on them and there are rips on almost every seam of the couch. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. This is unacceptable. "No questions asked," says King. Whats covered? Absolutely appalling! Delivery: Corporate Advocacy Business Remediation and Customer Satisfaction Program. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Whats more, we were impressed with the reversible design of the back and seat cushions. This guys are just making money and never do anything for you. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. These are industry standard for larger furniture purveyors. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. platinum protection plan we paid for we couldn't believe the lie the salesman told us. Bedroom set, TV stand, sofa and Dinette set. 2023 UpHomely by ISEE PUBLISHING STUDIO. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. So disappointed and upset. The entire experience was so bad and I would never order from the again. It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Helpful? Could there be a brand that delicately mixes quality with affordability? Who's crazy enough to start this website? Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! Then we saw how horrible the sofa was pilling up so badly!!!! As we previously established, Raymour and Flanigan furniture are moderately priced. Warranty No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Classic, contemporary, mid-century, modern, etc. Then to top it all, the lounge came in a box that needed assembly. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. Now I had to pick it up in my car in which it barely fit! When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Copyright 1997-2023, Ripoff Report. It also offers a room planner on its website. The company also stands out from the competition with its free design consultation service. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. We'll see a few years from now. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. Arm is sitting directly on wooden support. I could be from me. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. The types of furniture this brand offers are equally diverse. A link has directed you to this review. Take your money elsewhere. Later informed this is how manufacturer built. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We also love the rustic wooden options Raymor and Flanigan has. Share your photos and videos with others to prove the truth of your words. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. This mattress is enhanced with the famed T3 Pocketed Coil Technology. Enjoy reading our tips and recommendations. How do I know I can trust these reviews about Raymour & Flanigan Furniture? Karen Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. Believe us when we say this is rare for the quality these products are brandished. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. I am filing a complaint. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. After another 3 weeks, she got the replacement. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. Springfield Gardens, NY. Please AVOID this company at all costs. Standard financing terms apply. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! ComplaintsBoard.com is a leading complaint resolution website on the Internet. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Re: *did you get the raymour and flanigan protection plan? We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. This comment was posted by a verified customer. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. Unsubscribe at any time. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Search also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Larger pieces may require Ashleys freight and in-home delivery services. services that, when utilized, may impact its score on BestCompany.com. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. , when utilized, may impact its score on BestCompany.com had to pick it up in car! 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