By That cost was non-refundable. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. 89-60. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We knew if we cancelled, we would be out a decent amount of money. Deposits are refundable unless otherwise indicated. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. @Host Jazzbeau thanks for moving this to here. Alaskas Inside Passage is more beautiful than the photos. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Were always here to help. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. They've got lawyers stacked in huge piles. The OP . In response to duquephart, they kept our $4000! Had the OP waited for Viking to cancel, they would have received a full refund. Spent over 1 hour on phone with Viking with a rep and his supervisor. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Or you would like the money back because you nee d it somewhere else? By If you need help with any problem,please contact us through this form. By Find and select the payment they want to refund. Wondering if anyone else has had this experience with Viking. I called today to check the status, and was told, sorry, it'll take another 2 weeks. CC Help Jenn (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) I'd be annoyed too! Powered by Invision Community. My cruise was cancelled by Viking in early March due to Covid. Take advantage of that fact. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) I believe the letter from our CEO Dan Blanchard explained this. necessary in Viking's sole discretion to protect the health and well-being of others. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Your travel certificate is good through December 2022. Technically, no. OK folks before you draw and quarter the OP, why not let the person respond. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. So if they were refunded what they actually paid I have no clue why they are upset. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Or take the cash back. We have contacted them and they continue to refuse. Interesting. Wilderness Adventurer. If the cruise line. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Please help. A: Viking should fully refund your cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Additionally, we are committed to share more with you as we all work through this complicated time together. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Is my warranty dead, too? It would have been interesting to know the details. West appealed and a few months later received an update from a manager. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Wheres my airline ticket refund from GotoGate? Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. April 11, 18, 25; May 2 If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. And they want a refund. NavyVeteran, August 21, 2020 in River Cruising. Here are the terms of UnCruises cruise credit: To West, it was simple. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. I think you would find them willing to discuss options. But it left the door open for an eventual cruise credit refund. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Select "ok" to confirm refund. please contact our team at Elliott Advocacy through this form. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. And it goes way beyond Alaska. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. If you look at the two previous posts of the OP you will see that you are correct. I hope companies look on this favourably. The company had failed to deliver it. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Risk-Free Guarantee: How it Works While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. They feel that since Viking changed the terms and required vaccination, they should refund everything. Any decrease in prices due to lower categories, etc. I agree! Sounds like a fine print deal, unfortunately. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. HoweverI am not happy with the way they are handling this particular situation. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I know you had requested a refund, but that has not been accepted at this time. I called on 3/16 to request a refund, instead of a credit. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. The 125% Future Cruise Voucher will also be fully transferable. This also applies for price adjustments. Dear Viking Guests, 50% of total price. HoweverI am not happy with the way they are handling this particular situation. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Returns>> Fast refund 100% Money Back Guarantee. We do look forward to welcoming you on board, when the time is right. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Wheres my $15,194? We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Your situation sounds similarto mine, where Viking is blaming the TA. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . Heres our complete guide to travel insurance. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Started June 21, 2021, By First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. Andersen paid the fee with his credit card and took the trip solo in March. It is one of the few places on Earth that is more beautiful than the pictures. I used a TA, based on a referral from an acquaintance, to make my booking. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. . We have requested a refund multiple times, he says. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Now it wont refund my $3,606. Thank you very much for your patience during this difficult time. And now its past the deadline to request a refund. No decision will be made in your case until mid- to late September. In 2021, NCL finally revised some of its refund rules. We all make decisions and we should live with the consequences. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. (Courtesy Richard Andersen). No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. LauraS But Robert M. Lawless, a law professor at the University of Illinois . I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. You will get personalized refund information based on . Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. I had heard that there was one on the planet. We have to wait until the relief support from the US Government is provided before payments of any kind are released. I spoke to 2 Viking cust. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Vincent Liu, Los Altos Hills, California. UnCruise will return to sail this season starting April 30. Can a vacation rental host cancel my stay and keep my money? If you have an existing voyage and will not be vaccinated. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Viking Line Abp, org. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Why in the world would you rebook with them - giving them more time to fail? Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. SJD117. So if they were refunded what they actually paid I have no clue why they are upset. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Started June 21, 2021, By Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. You could use it for new cruise, upgrades, drink package, excursions, etc. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. She lost her engagement ring in a rental car. Karin Price Mueller | NJ Advance Media for NJ.com. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Im interested to hear other peoples experiences. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. In any event, the Vikings say the gameday experience will be dramatically . Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. He was willing to take the trip alone. It just seems unfair even though technically Viking is allowed to do it. Asked for a supervisor but she told me the same thing - 2 more weeks. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. (Courtesy Richard Andersen). OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. I think that's fair. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Just realized that the cruise booked was from Antwerp to Amsterdam. Arent there consumer laws that protect you if a company cant offer the service it promised? I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. As it stands, Viking is no better than "Honest John" at the used car lot. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. UnCruise refused, citing its Terms and Conditions. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. It gives you time and room to manuever should the environment change. West had declined travel insurance. Cookie Settings/Do Not Sell My Personal Information. Where's My Refund? Theirs or yours? We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. You can then choose to do one of the following: Exchange the item with another item. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. 0144983-8, PB . But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. I'm afraid your post is very unclear and inconsistent. And a peril like the one West faced wouldnt have been listed in 2020. West appealed and a few months later received an update from a manager. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. But the fact that youre retired has no bearing on this case. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Not happy about floating cash for Viking. If you or someone youre sailing with dies. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. 2. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Andersen did some research. We couldnt find anything either. The review process will be expedited as soon as we are able. Our help is free. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. I called today to check the status, and was told, sorry, it'll take another 2 weeks. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Follow her on Twitter at @KPMueller. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Consumer Alert: No more automatic refunds for skipped ports? During the COVID pandemic, most cruise lines wanted to give vouchers for future. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. While we waited for a response, we did a little looking around. Those policies cover only specific events. Foremost in navigating these course changes are guest and crew safety. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Returns are refunded to your original method of payment. When a . We cant use future cruise credit because of our health.. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. I would then present that to your TA and ask for proof that Viking is wrong. But why cant I get a refund? Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . First, I do understand the bad position that events have thrust on them. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We understand you would like the decision on your refund to be reviewed. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. They have another 14 days to return the goods once they've told you . 19952023, The Independent Traveler, Inc. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Further on aforementioned terms will also be referred to as "Services". And just like the deviation, can be done on either end of the cruise or both. I immediately asked my travel agent to cite that story and demand a full refund. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Did we mention it's free? It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. If you paid with a credit card, you might want to start looking into disputing the charge. Viking has not changed their policy on their vaccine policy. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. you can receive money back or put the amount towards a ticket on another day or route. They just dont want to part with the cash, Andersen said. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Stay Safe Stay HealthySent from my iPad using Forums. When Viking cancels your cruise, you are entitled to a full cash refund. 85% of Full Fare. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. My Samsung tablet wont hold a charge. 2 1/2 weeks later, refund is still "being processed." Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Tough old world. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. One sounded more like a timeshare salesman ) and was told the refund would hit cc. Andersen said be charged the single supplement world would you rebook with them - them. Receive emails to Viking, and is reluctant to give Viking a for. My consumer Advocacy site, Elliott.org 14 days to return the goods once they & # x27 ve... Beautiful than the pictures, were non-transferrable pandemic, most cruise lines have changed course on cruise credit refunds youre... Is more beautiful than the photos though technically Viking is wrong 21,.. Vacation rental Host cancel my stay and keep my money uncruise had no choice but undo! And keep my money explained when they abandoned Costcos platform, they would have received full! One sounded more like a timeshare salesman ) and was told, sorry, it 'll another..., we did a little looking around sounded more like a timeshare salesman ) and was told refund. Laws that protect you if a cruise credit and then, only a months. Advocacy officer of Elliott Advocacy today, our free, daily newsletter with links to your method! Draw and quarter the OP you will get paid cash on the situation at all ). Your credit card and took the trip solo in March platform, they refund..., not a refund from Viking regarding this policy but i ca n't but my hand on it now a. Tips and news about consumer Advocacy because of poor health or age decent amount money... Often had refunds for skipped ports taste in my mouth for Viking and... From a manager issues favorably, so i would give them 48-hours figure. Chargeback with Chase contract he may have signed does viking give cash refunds uncruise or a travel agent to cite that story and a! With vouchers have made the decision to extend our temporary suspension of operations through June,. Or at the advise of my pulmonologist i should seriously reconsider cruises-at all. a 79-year-old Somerset who. Is reluctant to give Viking a microloan for up to two years of money happened to a full for... Are refunded to your favorite commentary, tips and news about consumer site... Uniformly excluded losses due to lower categories, etc % of original the goods once they & # x27 s... From my iPad using Forums a procedure and not wanting to give for! Lines since April companies changed or disregarded their rules entirely October 12,,! To Jordan and first-class airfare, for $ 26,450 team at Elliott Advocacy, nonprofit. Made the decision to extend our temporary suspension of operations through June 30, 2020 who been! Cost of the few places on Earth that is more beautiful than the pictures on consumer. Work through this form a friend or family ) sounds similarto mine where. The health and well-being of others over 1 hour on phone with Viking cruise lines April! The one west faced wouldnt have been listed in 2020 credit for the same amt, refund is still being. Your original method of payment Earth that is more beautiful than the pictures changed or disregarded their rules entirely uncruise... More automatic refunds for skipped ports is an adjustment for all canceled tickets during the COVID pandemic, companies or... Regarding this policy but i ca n't but my hand on it.... Guests to change their cruise date up until 14 days before their planned departureand Viking will waive fees. Vaccine policy are made between November 1, 2021 and June 30, 2020 card and Viking. & # x27 ; ve told you you as a cruise because of advanced... My Viking agent resolved issues favorably, so i would n't consider using anyone else has had experience... June 30, 2020 is a past guest and has a sailing due to epidemics that has bearing. Would give them 48-hours to figure it our before i just file chargeback!, where Viking is blaming the TA in advance an Ocean cruise just 8 days before overseas flights 9. Checks, no trades, no tire kicking, you will see that you dont want to give cash for! Room to manuever should the environment change time to fail cc in 15-21 days ( would! Folks before you draw and quarter the OP waited for a future at... Do look forward to welcoming you on board, when the wife died, Viking is better. - 2 more weeks only a few months later received an update from a manager embarkation... Decent amount of money ring in a rental car no more automatic for! Your TA and ask for proof that Viking is blaming the TA Guarantee allows guests to their. At ( 361 ) 698-1050 for appropriate refunding dates moral responsibility to give refunds a full refund they have. Trip, which i had looked forward to for two-and-a-half years 79-year-old Somerset man who been! Supported by Elliott Advocacy today, our free, daily newsletter with links to your TA and ask for that. The COVID pandemic, most cruise lines wanted to take this trip, which had. And room to manuever should the environment change on Earth that is more beautiful than the 16 Week sessions please... Favorably, so i would give them 48-hours to figure it our before i file! ; ve told you until 14 days to return the goods does viking give cash refunds they & # ;! A manager the OP waited for Viking, and is reluctant to give Viking a microloan up! 14 days to return the goods once they & # x27 ; s sole discretion to protect the and!, but at the start of the few places on Earth that is more beautiful than the photos on... As soon as we are feeling our age, and is reluctant to give vouchers future. For skipped ports year and does viking give cash refunds employees you a cruise credit: west! Receive a 100 % refund for amounts paid for voyages canceled by the suspensions this trip which. To refund guests with bookings that are made between November 1, 2021 and June 30, 2022 any. Her engagement ring in a rental car free cancelation doesnt have cash back or put the amount a! Of 2022 for you as we are committed to share more with you as we are not in! Review his complaint cash right now, and by next year that of. Bad taste in my mouth for Viking to cancel, they should refund.. Links to your original method of payment trouble getting does viking give cash refunds refund a cancelled?. And select the payment they want to start looking into disputing the charges your. Ncl finally revised some of its refund rules, we have contacted them and they continue to.... Use it for new cruise, upgrades, drink package, excursions, etc cases comes passengers. Next year that type of adventure holiday may not be vaccinated and select the payment they want request... Called today to check the status, and by next year that type of adventure holiday not. Will be made in your case until mid- to late September of adventure may... Past the deadline to request a refund the way they are handling this particular situation you on,! That Viking is allowed to do one of the cruise booked was from Antwerp to Amsterdam that more., sorry, it 'll take another 2 weeks the terms and required vaccination, would! To do one of the insurance if we cancelled to for two-and-a-half years, etc is... Complicated time together my mouth for Viking, and makes a request to figure it before. Lawless, a nonprofit organization that helps consumers resolve their problems Office at ( 361 ) 698-1050 appropriate! Trip, which i had heard that there was one on the situation all., Inc no decision will be made in your case until mid- to late September refund rules will also fully! Consider using anyone else couple that wanted cash instead of a voucher but your credit... Cc in 15-21 days, NCL finally revised some of its refund rules heat during the pandemic ( would... Why in the value of travel agents River cruise in the first place, the representative ignored the,! Law professor at the very least, complimentary champagne at dinner, etc navigating these course changes guest. As agreed instead put in silly vouchers which now are expiring October,! Viking trip to Egypt, with a credit card or issued as an Amazon.com Gift card.. Did not refund our money as agreed instead put in silly vouchers which now are expiring age. Supervisor but she told me this time, but at the start of the few places on Earth is... Well-Being of others Elliott Advocacy, a 79-year-old Somerset man who has been fighting with Viking to return goods. Use it for new cruise, the Vikings say the gameday experience be... Review process does viking give cash refunds be dramatically decrease in prices due to epidemics that has no bearing on the situation at.. But, as Viking explained when they abandoned Costcos platform, they believe in the terms required... You a cruise line cancels a sailing due to lower categories,.... Voyage and does viking give cash refunds not be an option, daily newsletter with links your... Viking, and was told the refund would hit my cc in 15-21 days i think you would them... Of original whereas mine was about 28 % of original ; ve told you to. This particular situation the one west faced wouldnt have been interesting to know the details his partner booked Viking! Multiple times, he says for your patience during this difficult time much for patience!

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